Shipping policy

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, we highly recommend provide us a verified address not a PO Box or let us know the size of the PO Box. Other carrier options are available, and we reserve the right to change carriers at any time.

PROCESSING TIME 

All orders received and paid, between 12AM to 2PM will ship out the same day, 2PM to 11:59PM will ship out the next business day. Orders Received on Friday after 2PM and before Sunday at 11:59PM will ship out on the following Monday. Please note special holiday shipping times will be posted separately. Depending on a number of factors, standard domestic May take between 3-5 business days, and international orders may take 7-10 business days (excluding Saturdays, Sundays,

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from petexparadise.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

DELIVERY CLAIMS

If your tracking information states that your package was ‘delivered’, and you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used, to complete. Please provide any evidence to prove the package was not delivered.

Petex Paradise does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

OUT OF STOCK ITEMS

Please note, that if your order includes multiple items and one (or more) of the items are out of stock, we will go ahead and ship the rest of your order and issuing an E-Gift Card for the item(s) not in stock.

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our valued customers, Petex Paradise reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, Petex Paradise reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history involving, used, altered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, Petex Paradise reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.